Loyalty scheme design, and operation

All CRM and loyalty programmes are different but with one goal in mind – driving increased profits from existing customers.

We manage many high street brand loyalty schemes, evolving and developing them to continually surprise and delight customers and drive revenue.

We join the data dots between online and offline customers. By creating the link between the customer behaviour and the transaction, we are able to help you build customer relationships more effectively, retain more customers through loyalty not discounts, develop up-sell and cross-sell opportunities and move consumers from low to high margin purchases.

We find that on average we generate £6 incremental revenue for every £1 spent and this is measurable.

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